Responsible Gaming
at 3999ba

Section 1

Age Restriction Policy

3999ba strictly prohibits access to its platform by anyone under the age of 18. This is a non-negotiable requirement for every player in Bangladesh and globally. Online gambling is intended solely for adults, and we take our responsibility to prevent underage gambling with the utmost seriousness.

During the account registration process, every player is required to confirm that they are 18 years of age or older. As part of our Know Your Customer (KYC) verification procedure, we may request identity documents — such as a national ID card or passport — to verify a player's age before allowing withdrawals or continued play. Any account found to belong to a person under 18 will be closed immediately, all funds will be returned in accordance with our terms, and the incident will be escalated internally.

• Minimum age: 18 years or older. No exceptions are made under any circumstances.
• Age verification: Required at registration and again before processing significant withdrawals or on detection of suspicious activity.
• Parental controls: Use software tools to block gambling sites on shared computers, tablets, and mobile phones accessible to minors.
• Account sharing: Sharing your 3999ba account credentials with any person under 18 is a violation of our Terms & Conditions and may result in permanent account suspension.
• Reporting underage access: Contact [email protected] immediately if you suspect a minor has accessed the platform using any account — including your own.

Section 2

Recognising Problem Gambling

For most players, gambling on 3999ba is a form of entertainment enjoyed responsibly alongside other leisure activities. However, for some individuals, gambling can become problematic. Recognising the early warning signs of problem gambling is the first and most important step toward getting help.

Problem gambling is not defined by how much money is spent or how often a person plays — it is defined by the negative impact gambling has on a person's life, relationships, work, and finances. If gambling is causing distress or interfering with daily responsibilities, it is a problem regardless of the amounts involved.

Section 3

Deposit & Wager Limits

One of the most effective tools for maintaining control over your gambling expenditure is the use of deposit and wager limits. 3999ba allows every registered player to set these limits directly through their account settings or by contacting the support team at [email protected]. Setting a limit costs nothing and takes effect almost immediately once confirmed.

All monetary limits on the 3999ba platform are denominated in Bangladeshi Taka (BDT). For example, a player may set a weekly deposit limit of ৳5,000 or a monthly loss limit of ৳20,000 — whatever amount reflects their personal budget and comfort level. There is no minimum threshold required to activate a limit.

Section 4

Time-Out & Cooling-Off Periods

Sometimes the most responsible thing a player can do is simply take a break. 3999ba's time-out feature allows you to temporarily suspend your gaming activity for a defined period without permanently closing your account. This is ideal if you feel you are playing too frequently, spending more time gaming than intended, or simply want a structured pause.

• 24-hour time-out: A brief cooling-off period suitable for players who want to pause and reassess after a losing session or an extended gaming day.
• 7-day time-out: A one-week break that gives you time to reflect on your gaming habits without the pressure of a long-term restriction.
• 30-day time-out: A monthly break recommended for players who feel their gaming frequency has increased beyond their comfort level.
• 6-week time-out: The maximum duration available under the standard time-out tool. Players who feel they need a longer break are encouraged to consider full self-exclusion.
• During a time-out: Your account will be inaccessible for new bets and deposits. Outstanding withdrawal requests will continue to be processed normally.
• Reactivation: At the end of your chosen time-out period, your account will be reactivated automatically. No further action is needed unless you wish to extend the pause.

Section 5

Self-Exclusion Tools

Self-exclusion is the strongest player protection tool available on the 3999ba platform. It allows you to permanently or semi-permanently block yourself from accessing your account for an extended period. Unlike a time-out, self-exclusion is designed for players who believe their gambling has become, or is at risk of becoming, a serious problem.

3999ba takes self-exclusion requests extremely seriously. Once a self-exclusion is applied, the account is locked for all gaming activity, and marketing communications are stopped immediately. We will make every reasonable effort to ensure that a self-excluded player cannot create a new account on the 3999ba platform during the exclusion period.

Section 6

Additional Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, 3999ba offers a range of additional measures designed to help players maintain a healthy relationship with gaming. These tools are available to all registered players at no cost and can be activated or adjusted at any time.

• Reality check notifications: Set an in-session alert that displays a pop-up at your chosen interval (e.g., every 30 or 60 minutes) showing your session duration and net wagering position, reminding you to take stock of your activity.
• Balance visibility: Your real-time account balance is always visible in your account dashboard. We do not obscure or minimise your balance display, ensuring you always know exactly how much you have available.
• Game history access: A full record of your wagering history — including all bets placed, outcomes, deposits, and withdrawals — is available in your account at any time. Reviewing this history periodically is a healthy responsible gaming habit.
• Marketing opt-out: Any player can opt out of all promotional emails, SMS messages, and bonus notifications at any time via account settings or by contacting our support team. Opting out of marketing does not affect your ability to play.
• Account closure: If you simply wish to stop using 3999ba without entering a formal self-exclusion, you can request permanent account closure. Pending balances will be paid out to you before closure is finalised.
• Third-party blocking software: We recommend that players who wish to block access to gambling sites across all their devices consider using third-party software tools designed for this purpose, which operate independently of any individual gambling platform.

Section 7

Support Resources & Contacts

If you feel that gambling is having a negative impact on your life or the life of someone you care about, professional help is available. Speaking to a trained counsellor or support organisation is an important and courageous step. 3999ba fully supports players who seek external assistance, and our support team can help connect you with appropriate resources.

For players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — or anywhere else in Bangladesh — our 24/7 support team is your first point of contact. We are here to listen without judgement and to help you access the tools and resources you need.

Section 8

Our Commitment to Responsible Gaming

Responsible gaming is not an afterthought at 3999ba — it is a core part of how we operate. We believe that a sustainable, ethical online gaming platform must put the welfare of its players first. Every product decision, every feature we build, and every policy we set is evaluated against the question: does this support our players in gaming safely and responsibly?

Our team continuously monitors platform activity for patterns that may indicate problem gambling behaviour. Where such patterns are identified, our responsible gaming specialists may proactively reach out to the player concerned — not to restrict their enjoyment, but to check in and ensure they are aware of the tools available to them. This proactive monitoring is part of our duty of care to every member of the 3999ba community.

We do not market gambling products to vulnerable individuals or to persons who have previously self-excluded. Our promotional communications are designed to inform and entertain — not to exploit. We apply responsible advertising principles across all channels and review our marketing materials regularly to ensure they meet these standards.

3999ba is committed to operating a platform that Bangladesh's players can trust — not just to deliver great games and seamless BDT payments via bKash, Nagad, and Rocket, but to do so in a way that genuinely prioritises safety, fairness, and long-term player wellbeing. Responsible gaming is not a feature; it is a foundation.